Delivery options overview
At Old Plantation House, we’re committed to making your plant shopping experience as seamless and convenient as possible. We understand the unique needs of our island community, and that’s why we’re proud to offer reliable delivery services exclusively to the Hawaii Islands. Whether you’re located on the Big Island, Oahu, Maui, Kauai, Molokai, or Lanai, we’ve got you covered.
Delivery to the Big Island
As our home base, the Big Island receives priority delivery service. Orders placed for delivery to any location on the Big Island are typically fulfilled within 2-4 business days. We ensure that your plants are carefully packaged and handled to arrive at your doorstep in optimal condition.
Delivery to Other Hawaiian Islands
For our customers on Oahu, Maui, Kauai, Molokai, and Lanai, we offer specialized delivery options to ensure that your plants reach you quickly and safely. Our standard delivery timeframe for these islands is 5-7 business days. We work with trusted local carriers who understand the importance of maintaining the health and vitality of your plants during transit.
Shipping & Handling
To maintain the highest standards of quality, all plants are hand-selected and packed with care before being dispatched. We use environmentally-friendly packaging that’s designed to protect your plants throughout their journey, while also being easy to handle upon arrival.
Delivery Fees
Delivery fees are calculated based on the size and weight of your order, as well as your location. We strive to keep our delivery costs fair and competitive, ensuring that you receive the best value for your investment in our quality plants.
Special Delivery Requests
Have a special request or need your plants by a specific date? We’re here to help! Contact our customer service team to discuss your needs, and we’ll do our best to accommodate your request.
Satisfaction Guarantee
Your satisfaction is our top priority. If for any reason you are not completely satisfied with your delivery, please reach out to us within 48 hours of receiving your plants, and we’ll work with you to make it right.
FAQs
We deliver exclusively to the Hawaiian Islands, including the Big Island, Oahu, Maui, Kauai, Molokai, and Lanai.
For orders on the Big Island, delivery typically takes 2-4 business days. For all other Hawaiian Islands, delivery usually takes 5-7 business days.
Delivery fees are calculated based on the size, weight of your order, and your location. The delivery cost will be displayed at checkout before you complete your order.
Yes, you can request a specific delivery date. Please contact our customer service team as soon as possible to make arrangements. We’ll do our best to accommodate your request.
We take great care in packaging our plants to ensure they arrive in perfect condition. We use environmentally-friendly packaging designed to protect the plants during transit while being easy to handle upon arrival.
If your plants arrive damaged, please contact us within 48 hours of delivery. We will work with you to resolve the issue, whether through a replacement or refund.
Currently, we do not offer express delivery. However, we ensure that all orders are processed and dispatched as quickly as possible to meet our standard delivery timeframes.
If you need to change your delivery address after placing an order, please contact our customer service team immediately. We will do our best to update the address before your order is shipped.
Yes, you will receive a tracking number once your order has been dispatched, allowing you to monitor its progress until it arrives at your doorstep.
Our standard delivery days are Monday through Friday. Weekend deliveries may be possible on a case-by-case basis, depending on your location. Please contact us to inquire about weekend delivery options.